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Frequently Asked Questions
What material is the jewelry made of?
Our jewelry is made from high-quality 925 sterling silver, known for its durability and timeless elegance. It retains its shine for a long time and is perfect for everyday wear as well as special occasions.
Is the jewelry nickel-free?
Yes, all our jewelry is completely nickel-free and therefore particularly skin-friendly. You can wear our products without hesitation, even with sensitive skin, without risking irritation. Comfort and compatibility are always our top priorities.
Which countries do you ship to?
We ship across EU countries with fast, reliable delivery, secure packaging, tracking, and customer support to ensure a smooth shopping experience for every order placed in our store guaranteed satisfaction.
Is the jewelry waterproof?
Many of our jewelry pieces are water-resistant and will retain their shine even with occasional contact with water. However, we recommend avoiding prolonged contact with water, perfume, or chemicals to permanently maintain their quality and longevity.
How long does shipping take?
Shipping is directly from Germany and usually arrives within two to five business days. We place great importance on fast and reliable delivery so that you can enjoy your new jewelry as soon as possible.
How much is shipping?
For orders over 35 Euros, we offer free shipping within Germany. If your order value is below this amount, a small shipping fee may apply. The exact costs will be clearly displayed to you during checkout before you complete your order.
Can I return my order?
Yes, you can easily return your order within 30 days of receipt. The condition is that the items are unworn and in perfect condition. This way, you can order with peace of mind and review your selection comfortably at home.
How do returns work?
To initiate a return, simply contact our customer service via email or contact form. We will send you all the necessary information and guide you through the process. Returns are simple, transparent, and can be completed without complicated steps.